3670 El Camino Real, Suite 1000
Palo Alto, CA 94306

We’re open every day whenever you need us. No, really.

Please read our FAQ before sending us a message.

Frequently Asked Questions

USPS First Class Mail to the US is $4.99.

USPS First Class Mail International orders are $17.99.

We take all major credit cards, Apple Pay, Google Pay, as well as many local payment options from Europe and Asia.

Paypal also takes all major credit cards, and offers a huge variety of local payment options.

 

All packages are fully tracked and sent by the US Postal Service (USPS), and we reship lost packages. 

In the US, many orders take 3 days, with delivery Monday through Saturday.

However, due to unusual circumstances in the US right now, we’ve seen some packages take up to 10 days.

Internationally, packages take as little as 10 days, however after 10 days times can vary widely.

Pre-pandemic, 10 to 15 days was the norm. However, currently some some take an extended amount of time. It is difficult to predict. Some take 10, some take 15, other take 20 or 30.

What we can tell you is this — your package will normally take no more than 5 to 8 days to leave the US for your country. Once it arrives in your country, it really depends more on the situation of your local country. Some of these situations change day by day, as you likely know.

No matter what, though, your package is fully tracked… so if it doesn’t reach you, we’ll send another. We’ve been on the receiving end of international packages, too. We do what we wish other companies did. We’ve got your back.

Our site is using the latest in 256-bit military grade encryption, with the largest possible 4096 bit key. All handled by Google’s own cloud computing network.

The key size is the thing most sites overlook. We don’t. We know exactly how important it is. We serve the intelligence community. We know a thing or two about security.

In plain language, to crack our site, it would take a quantum computer communicating with other-worldly beings.

Besides, we don’t directly handle or store your card — Stripe does. You’ve used Strip before on many major sites, likely with no problems. They’re really great at security. They have to be!

You also have Apple Pay, Google Pay, as well as Paypal’s nearly endless options.

With our parent company now selling online over 16 years, you’re really safe here.

As soon as you order, we get notified to pack and ship your order as soon as humanly possible. Only catastrophic destruction, alien invasion, or random issues with the United States Postal Service will prevent us from fulfilling our promise to you in a timely manner.

Yes. After you place your order, you are emailed a receipt. 

After your order ships, you receive an email with your tracking information.

Send us an e-mail